TERMS & CONDITIONS
You can order online or you can call us on 01942 375760 and we will be happy to help.
Our website accepts Paypal or card payments.
We aim to dispatch your order as soon as possible but please allow up to 3-5 days for delivery from placing your order. We send despatch emails so you will know when your order has been despatched. Please see our delivery + returns section for details of delivery costs.
We will exchange or refund any item you are not happy with within 14 days of receipt. Please ask for proof of postage from the post office as we cannnot be held responsible for anything that gets lost of damaged in transit. Returned postage costs will only be refunded if the item is faulty. If an item you receive is damaged, please let us know as soon as possible and we can arrange a replacement for you. We want happy customers, so let us know if you have any problems.
Cloth Nappy Warranty
We have been using our nappies on our babies for many years now and we are confident that they will provide many years of use, but if for any reason you find your nappies are faulty, then come back to us for help. We are pleased to offer you a 12 month warranty on our cloth nappies, so long as they have been subject to reasonable use.
The warranty extends to all aspects of the nappy such as fastenings, elastics and PUL.
All we ask is that you look after your nappies, make sure you follow our washing instructions, keep them away from direct heat sources such as radiators and avoid nappy creams except those that are recommended.
If you do experience any problems with your nappies and they are within the 12 month warranty, get in touch with us here. Let us know what the issue is, send photos if possible and we will get your nappies back on your baby's bum and working for you again.
Please note that inserts are not covered under the warranty.
Our warranty does not cover:
- Leaking - this is generally a fitting or absorbency issue and can usually be solved by working through our troubleshooting guide. Or get in touch with us and we will work with you one to one on troubleshooting and get to the bottom of the problem (pardon the pun).
- Nappy inserts
- Nappies bought pre-loved
- Nappies that have been repaired than anyone other than Baba+Boo
We love nothing more than talking about nappies and resolving any issues you may have, so don't hesitate to get in touch with us.
We hold any information obtained about our customers in the strictest confidence. No personally identifiable information (such as a name or an email address) from visitors to our website is used for any other purpose than during the placement of an order or a communication with our staff.
We do not sell, rent or trade any personal information that is provided to us through ordering and communication processes to third parties.
We store statistical information derived from the orders placed on our website to analyse the productivity of our organisation and enhance the service we provide to our customers. Statistical information is collected from visitors to this website in order to monitor traffic trends. We do not associate this data with any personally identifiable information that you might provide to us in any way.
We may from time to time notify you of special discounts, new products etc, available to our internet customers unless requested not to do so.
We do not store credit card details nor do we share customer details with any 3rd parties.
If you have any questions about your privacy as it relates to our website please contact us.
If you require further information about our products or advice about your order please telephone 01942 375760 or email us. If there is no reply please leave your name and phone number so we can call you back.