We’re in surreal times. We know being a new parent is stressful enough, but with the spread of COVID-19 parents are being forced to consider new, stressful situations. Whether it’s loneliness from self-isolation or not being able to buy baby essentials in the shops, parents all over the world are trying to navigate the unexpected.
Here at Baba+Boo, we’re trying our best to steer our way around these uncertain days. We wanted to write this blog to let you all know that we’re all in this together, and we’re here for you. Over the last few years, the Baba+Boo community has been amazing in offering support to other parents, and in these uncertain times, this is something that’s needed more than ever.
We wanted to communicate the ways that we’re working to help keep everyone safe and calm, and make sure everyone has access to nappies during this period.
We have a fantastic team at our HQ and we are all doing all that we can to keep operations running. We are all working from home apart from our hard-working dispatch team, whose health is our priority, and we are following recommendations from Public Health England and WHO with our hygiene in our warehouse.
We are currently seeing a surge in sales because supermarkets are running out of nappies and wipes. Please bear with us during this time because we are experiencing a high volume of sales with a limited team, and we’re trying our hardest to get orders out as quickly as possible. Currently, it may take up to 7 days before we pack your order. We will send all orders out Royal Mail Tracked 24. We aim to be quicker so please bear with us!
There may be some changes in the way your parcels are delivered. Royal Mail has said that they will ring the doorbell if the parcel is too big to go through and leave it on your doorstep to collect. They want to avoid hand to hand contact. If you are self-isolating, someone can collect your parcel from the collection depot with your card and ID.
We are seeing a lot of new customers and parents wanting advice about how to get started. Our fabulous customer service team are on hand via email. Do bear with us as due to the high demand, we are not as quick as we usually would be.
If you have questions about your order, please contact our despatch team here
For all other questions, please contact our customer service team here.
Our phone lines are not being manned currently.
We want to help you keep calm in the coming weeks and months. It's not easy and we are all suffering from the uncertainty. Do join our Facebook hangout where we will be checking in with you and sharing activities to help the days seem a little less long, while we do our bit to stop the spread of this virus.
Families in Need
If you know of any charities that are helping vulnerable families through these hard times, please let us know. We cannot imagine how hard it must be to juggle families, worrying about unemployment and finances.We want to try and reach as many families as possible. We have always said that using one reusable nappy a day stops 900 single use nappies going to landfill. One reusable nappy a day could take a lot of worries away.
And finally, we just wanted to say that it’s more important than ever to open our minds and our hearts to those around us. It’s not the time to shut ourselves off from our communities and distance ourselves from the world, we need to stay open and think of others.
And remember, we’re in this together and we are here for you!